At Go Karts Store, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our Refund and Returns Policy below.
1. Returns Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be unused, in its original condition, and in the original packaging.
- A return request must be made within 2 days of receiving the item.
- Proof of purchase (receipt or order confirmation) is required.
2. How to Initiate a Return
To request a return, follow these steps:
- Contact our customer support team with your order details and reason for return.
- If your return is approved, we will provide you with a return authorization number and shipping instructions.
- Ship the item back to us using a trackable shipping service. The customer is responsible for return shipping costs unless the item is defective or incorrect.
3. Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be issued to the original payment method within 9 business days.
- If the refund is delayed, please check with your bank or payment provider as processing times may vary.
- Shipping costs are non-refundable unless the return is due to our error.
4. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, contact us.
5. Cancellations
Orders may be canceled within 2 hours of purchase if they have not yet been shipped. If your order has already been processed, you will need to follow our return procedure.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us within 2 days of receiving your order with a description and photos of the issue.
- We will arrange a replacement or a full refund at no additional cost.
7. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us.